Pawkymo 2-Year Warranty: What’s Covered, What’s Not, and How to Claim

Buying online shouldn’t feel risky. Our two-year, industry-standard limited warranty is designed to be transparent, practical, and fast to use when you need it.

The headline version

• Length: 2 years of limited coverage on key systems from the original purchase date.

• Goal: Keep you safely rolling with clear processes, available parts, and responsive support.

What’s covered

Manufacturing defects in materials and workmanship for non-consumable components under normal use, including (model-dependent):

• Frame and structural parts

• Motor and controller

• Sensors, display and integrated wiring harnesses

What isn’t covered

• Wear items (e.g., brake pads, tires, chain) that naturally degrade with use

• Damage from misuse, accidents, water immersion, or unauthorized modification

• Issues arising from incompatible third-party parts or incorrect installation

• Products without a valid serial number or proof of purchase

Batteries—how they’re handled

Battery coverage follows the terms published for your region and model. Capacity will decline gradually with use and temperature; that expected aging is not a defect.

How to make a claim (simple steps)

1. Contact support with your order ID, serial number, and a description of the issue.

2. Document the problem with photos or a short video.

3. Remote assessment to identify the root cause and the part(s) required.

4. Resolution: We ship a replacement part, or direct you to an authorized service partner for repair.

5. Close-out: We log the fix so your service history is up to date.

Parts availability & service partners

We maintain availability for key replacement parts—especially batteries and brake components—to minimize downtime. Authorized partners can perform inspections and repairs where in-person service is preferred.

Regional notes

Laws vary. Where local consumer protections offer additional rights, those rights apply alongside this warranty.

Tips to stay covered

• Install approved kits and follow torque/spec guidance.

• Keep receipts and serial numbers accessible.

• Don’t pressure-wash the drive system; avoid liquid ingress.

FAQs

Will installing a Pawkymo kit void my warranty?
No—approved kits installed correctly maintain coverage.
What if I’m out of warranty?
We’ll still help with diagnosis and parts at transparent prices through our parts center.
Can I transfer the warranty?
Policies vary by region; check your local terms.

CTA

• Read the full warranty terms for your region.

• Visit the Parts & Service page to book a repair or order spares.